FAQ

1. How do I place an order?

To place an order, follow these steps:
  • Browse our products and select the items you want.
  • Click “Add to Cart” for each product.
  • When ready, click the shopping cart icon and select “Checkout.”
  • Fill in your shipping and payment details.
  • Review your order and click “Place Order” to complete your purchase.

2. Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to save shipping details, and enjoy special offers.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Bank Transfer (BDO, BPI, Union Bank, Hello Money)
  • GCash or maya (for local transactions)

4. Can I apply a discount or promo code?

Yes! During checkout, there’s a field to enter your discount or promo code. Simply input the code, and the discount will be applied to your total.

5. How will I know if my order was successful?

Once your order is placed, you will receive a confirmation email with your order details. If you don’t receive it, check your spam/junk folder or contact us for help.

6. Can I order through social media or phone?

Yes, you can place an order through our official social media pages or by calling our customer service at +632 8661.4823, +632 8470.8953, +63 917.713.2457, or +63 919.991.6138.

7. Is there a minimum order amount?

No, there’s no minimum order amount. You can purchase as much or as little as you like.

8. Can I cancel or modify my order after placing it?

You can cancel or modify your order within 24 hours of placing it. Contact our customer service team immediately for assistance.

9. What should I do if I encounter an issue during checkout?

If you experience issues during checkout, try the following:

  • Refresh the page or try again later.
  • Ensure your payment details are correct.
  • Contact our customer service team for help.
If you have any further questions, feel free to contact us at info@mybiginc.com.
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